Frequently Asked Questions (FAQ)

1. Orders & Payments

Q: What payment methods do you accept?

A: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?

A: We process orders quickly to ensure fast shipping. If you need to modify or cancel an order, please contact us within 12 hours of placing it. Once an order is processed, we cannot make changes.

Q: How do I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package in real time.

2. Shipping & Delivery

Q: Do you offer international shipping?

A: Yes! We ship worldwide. Shipping costs and delivery times may vary based on your location.

Q: How long does shipping take?

A: Estimated delivery times:

• USA & Canada: 7-15 business days
• Europe: 10-20 business days
• Rest of the World: 12-25 business days

Processing time: 1-3 business days before shipment.

Q: Will I have to pay customs duties or import taxes?

A: Some international orders may be subject to customs fees, import taxes, or other charges, depending on your country’s regulations. These are the customer’s responsibility.

3. Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it in unused condition for a full refund or exchange. The customer is responsible for return shipping costs unless the item is defective or incorrect.

Q: How do I request a return or refund?

A: Contact our support team at [Your Email] with your order number and reason for return. We will guide you through the process.

Q: What if my item arrives damaged or defective?

A: If your product arrives damaged or defective, please email us within 48 hours of receiving it with photos/videos of the issue, and we will offer a replacement or refund.

4. Products & Warranty

Q: Do your products come with a warranty?

A: Yes! Most of our gadgets come with a 30-day warranty. If you experience any issues, contact us, and we will assist you.

Q: How do I use my product?

A: Each product comes with instructions, and we also provide customer support if you need additional guidance. Feel free to reach out to us.

5. Contact & Support

Q: How can I contact customer support?

A: You can reach us via:
📧 Email: yekinitoibudeen@gmail.com
📞 Phone: +2250103940561 (if applicable)
💬 Live Chat: Available during business hours on our website.

Q: What are your customer service hours?

A: Our support team is available Monday - Friday, 9 AM - 6 PM (EST). We strive to respond to all inquiries within 24 hours.